Contact Us

By phone
You can contact us on +44 (0)1483 813593 between 10am and 5pm Monday to Sunday.

By email
For orders or enquiries, please email us at shop@wattsgallery.org.uk

By post
c/o Online Shop Returns
Watts Gallery
Down Lane
Compton
Guildford
Surrey
GU3 1DQ

Returns and refunds

Cancellations

If you need to cancel your order before it has been despatched, please contact us as soon as possible: email shop@wattsgallery.org.uk or phone 01483 813593. If your order has already been despatched, please follow our returns policy below.

Returns and Refunds

Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.

We want you to be delighted with your online purchase but if for any reason you have changed your mind, or your purchase is not suitable we will happily offer you an exchange or refund within 28 days of purchase. If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged) please try to let us know immediately by emailing shop@wattsgallery.org.uk, and we’ll arrange a replacement or refund for you as soon as possible.

If you wish to make a return, please contact us: email shop@wattsgallery.org.uk or phone 01483 813593. You will need to return your unwanted goods, unused and in original packaging and labels attached, within 28 days of purchase to:

c/o Online Shop Returns
Watts Gallery
Down Lane
Compton
Guildford
Surrey
GU3 1DQ

Please note: The postage costs to return the unwanted goods will not be reimbursed.

We recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches Watts Gallery- Artists' Village.

If you are returning a limited edition or unique contemporary artwork purchased online, you will need to return this using our approved courier so please contact shop@wattsgallery.org.uk or phone 01483 813593 so we can assist you on arranging this. We can only accept returns of contemporary artwork within 14 days of purchase.

Please note that we cannot offer a refund or exchange on earrings, face coverings and food items purchased online.

Once we’ve received your return we will process your refund, replacement, or exchange as quickly as possible. If you’re owed a refund, we’ll issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks. Sometimes the refund could take up to an additional 10 working days to show in your account, so please bear with us.

If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged or faulty) please try to let us know immediately by emailing shop@wattsgallery.org.uk and we’ll arrange a replacement or refund for you as soon as possible. For any damaged or faulty goods we will reimburse you the cost of any postage to return the item to us.

Our returns policy does not affect your statutory rights.

Delivery information

Delivery Times

We aim to deliver within:

UK – 1 week
Europe – 2-4 weeks
Rest of world – 2-4 weeks

If the estimated delivery time frame for each item has ended and you’re still waiting for something from your order, please contact us and we’ll investigate for you.

Delivery costs

For most products we currently offer free standard delivery on all UK orders over £100. Our other delivery costs are as follows:

UK – £4.95 per order
European Union – £15 per order
Rest of world (including non-EU European countries) £30 per order

Contemporary artwork – works can be collected from Watts Gallery, Compton, GU3 1DQ. We can arrange delivery however the cost will vary depending on the destination, size, weight and value of the artwork. Some works cannot be delivered due to their size or fragility. Please enquire by emailing lynn.lear@wattsgallery.org.uk

Pick-up - You can opt for ‘Local pick up’ to avoid paying delivery and to collect from Watts Gallery, Compton, GU3 1DQ

Duties, Tax and Service Charges

If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that your country’s customs office may also apply a small administration fee to each delivery. Please be aware that customs policies vary widely from country to country, and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.

FAQs

What payment methods do you accept?
We accept the following payment methods: Mastercard, Visa. Unfortunately, at the moment we can’t accept gift vouchers online.

What if my product isn't available at time of order?
When we receive an order, we will despatch all the items that are available from stock. Any remaining items are despatched once they have all arrived in stock. If you require any items on your order more urgently, please contact us by emailing shop@wattsgallery.org.uk or by calling 01483 813593

Has my order been despatched?
Once you have placed your order, you will receive an email informing you that your order has been despatched. If your order hasn’t arrived within the advised timescales, please email shop@wattsgallery.org.uk or call 01483 813593 (Monday to Sunday 10am –5pm).

Can I change my shipping address?
If you need to change your delivery details, please get in touch with us by emailing shop@wattsgallery.org.uk with your order number and details as soon as you can. If your order isn’t already out for delivery, we’ll get the address changed.

Can I collect my online order on my visit?
You can select the pick-up in store store option at checkout

Do you cover return postage?
We don’t usually cover the cost of returning an item unless it is faulty, or we have made a mistake.

Can I return my items?
Yes, you can return items within 28 days if you have changed your mind or are not completely satisfied. Please see our returns and refunds information.